The Support Services Team

Nicky Walsh

Nicky Walsh

Office Manager

I am the Personal Assistant for the Director of Operations and organise the smooth running of all Offices and the Administration Team at the offices.

Please contact me for anything at all and I can either assist with your query or I can point you in the right direction of who can help.

I organise Future Directions events over the year which includes the fantastic Christmas Party for the people we support, Future Directions Ceremony and Celebrations day.

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Telephone: 0161 769 9029

Rachel Wilkes

Quality Administrator

I have set up and now maintain the Governance information reporting process for all services.

I analyse the Governance information each month, calculate compliance figures and chase up what is out of date to improve compliance.

I calculate the compliance figures for mandatory training and chase up outstanding training each month to improve compliance.

I complete the monthly report for the Board of Directors to show our performance against our targets.

I manage the agenda and minute the monthly Governance meeting.

I manage the Service Audit Calendar to check our policies and procedures are being followed and identified actions are completed.

I coordinate and minute the Relatives and Friends Meeting every six months.

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Telephone: 0161 769 9035

CW

Chrissie Wall

Finance and Audit Officer

I carry out the following:

Wages 

Completing All Rochdale Sars/ Checking Warrington/Halton Sars

Monitoring annual leave and sickness

Processing all FD bank staff time sheets

Distributing payslips

People We Support

Dealing with all Appointeeship matters

Benefits – DWP- DLA, Job Centre Plus – Income support,

Employment support Allowance, Severe disability

Allowance, Universal Credit, Personal Independant payments.  Housing Benefit Assisting managers in applying completing all forms and dealing with all enquiries/advise

Finance – Banking

Set up all new RBS accounts

Setup/amend/cancelling all standing orders

Budget planning (advice)

Carrying out Bank reconciliations on all PWS accounts, and household accounts

Updating and monitoring RBS bank mandate and all open credit facilities

Leased vehicles

Obtaining quotes for vehicles

Ordering of said vehicles

Setting up direct debit mandate for payments

Monitoring payments etc.

Managing and setting up of Loss of no claims and excess insurance

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Telephone: 0161 769 9010

Catherine Holland

Catherine Holland

Management Accountant

Telephone: 0161 769 9010

Chloe Brown

Chloe Brown

Finance and Administrative Assistant

Telephone: 0161 769 9010

Abbi Rose-Dalziel

Abbi Rose-Dalziel

Staff Training Coordinator

I carry out the following:

Bookings and allocations of staff onto training.

Monitors attendance and reporting there attendance and absence to Team Managers and Network Managers.  

Manages and updates Training on People Planner.

Reports to Team Managers and Network Managers monthly on ‘red/amber’ Physical Intervention, Appraisals and annual H & S/Safeguarding.

Coordinates additional college courses i.e. Level 2 distance learning and Health & Social Care Dips enrolments.

Reporting, as required, by Team Managers, Network Managers and Service-Development Manager.

Member of Training and Development team and minute-taker for monthly meetings.

Member of People Planner Project group and minute-taker for monthly meetings.

Minute-taker for weekly Network Manager Meetings.

Any additional secretarial support, as required, by Nicky Walsh, the Office Manager.

Telephone: 0161 769 9050

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Lisa

Lisa Simm

Secretary and Personal Assistant to Paula Braynion

I am P.A. to Paula Braynion, Managing Director and undertake a range of admin/secretarial tasks and diary management to ensure her day runs as smoothly as possible.

I also support FDCIC's Board and Executive meetings.

 

Telephone: 0161 769 9043

Julie Parkinson

Julie Parkinson

Human Resources Officer

My role involves supporting managers and staff with disciplinary’s, grievances, absence, welfare meetings and reviews.

My areas are Trafford, Manchester, Stockport and Oldham.

The HR team organise recruitment events with team managers, co-ordinate interviews and process relevant recruitment checks and paperwork.

I deal with staff queries relating to maternity, paternity, personal details, pay and contracts.

I enjoy my role and the HR team I work within.

Telephone: 0161 769 9053

Jorden Burke

Jorden Burke

Office Assistant

I complete stationery orders, photocopying and scanning, make meeting room bookings, sort the incoming and outgoing post, allocate PRISMs to managers, process driving badges, process ID badges and audit House Meeting minutes.

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Telephone: 0161 769 9051

Emily Paine

Emily Paine

Business Development Coordinator

I joined Future Directions in January 2018 as a graduate on the Skills for Care Graduate Scheme. I then joined permanently in 2019 as part of the Business Development Team.

As Business Development Coordinator, I am involved in developing new business opportunities. This includes working closely with people we support, families, staff, and other professionals in the development of new services. I am also involved in our customer engagement strategy. I lead the assistive technology project, finding tools to support the people we support to live more independently. It is important to me to enable the people we support to live the lives they want.

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Telephone: 0161 769 9000

Linda Misell

Linda Misell

Receptionist and Admin Support

I provide secretarial support to all houses and Marle House Staff, minute the Operational Network Manager's Meetings and I also provide cover for reception.

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Telephone: 0161 769 9000

Jolie-Mae Lang

Jolie-Mae Lang

Receptionist and Admin Support

Telephone: 0161 769 9000

Bev Reynolds

Bev Reynolds

Administrator at Stanley Grange

I am the Administrator at Stanley Grange and provide secretarial support to all Managers on site.  I pull reports for the managers on staff training and liaise with Abbi regarding the booking of courses, update training on People Planner, input room bookings for meetings as required, report any repairs needed on site to properties and support the people we support to access workshops in the community if no other drivers are available.  If I can't help then I will put you in contact with the right person.

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Telephone: 01254 852878

Sarah Montgomery

Adam Gallon

Finance Officer

I ensure the timely input of all invoices received into Future Directions and ensure that all payments are correctly entered and processed onto the system, I deal with any supplier enquiries and deal with these on a timely basis as well as monitoring and looking after the finance mailbox. I also complete monthly reconciliations of accounts for our suppliers.

Caitlin Boylin

Christine Greaves

Accounts Receivable Manager

Abbie Boylin

Abbie Boylin

Human Resources Administrator

Telephone: 0161 769 9075

David Foster

David Foster

Human Resources Administrator

Telephone: 0161 769 9075

David Foster

Charlotte Livesey

Human Resources Administrator

Adam Taylor

Adam Taylor

Human Resources Administrator

Telephone: 0161 769 9075

Meg Sykes

Volunteer Receptionist at Marle House

I volunteer at Marle House on Tuesday mornings. I welcome visitors to Marle House and I answer the telephone, direct calls to the requested department and take messages.

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Telephone: 0161 769 9000

Nicole Rigby

Nicole Rigby

Finance Officer

I ensure the timely input of all invoices received into Future Directions and ensure that all payments are correctly entered and processed onto the system, I deal with any supplier enquiries and deal with these on a timely basis as well as monitoring and looking after the finance mailbox. I also complete monthly reconciliations of accounts for our suppliers.

Telephone: 0161 769 9062

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Ruby Exton

Payroll Administrator

Telephone: 0161 769 9074

Beth Fitton

Beth Fitton

Volunteer Receptionist and Administrator at Marle House

I volunteer at Marle House on Wednesdays. I welcome visitors to Marle House, answer the telephone, take messages and answer queries. I also provide secretarial support to Marle House staff and all houses.

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Telephone: 0161 769 9000

Stuart Vallantine profile image

Stuart Vallantine

Social Media Marketer and Designer

I produce marketing material including newsletters, posters, promotional leaflets, information leaflets and adverts.

Other roles include coordinating the website and blog, and managing our social media sites. Also the filming of our social media videos and designing signage, from external building signage to banners for exhibition stands.

I also organise the Awards Ceremony and Celebration Day events and producing the Future Directions CIC Newsletters.

If you have any stories and pictures that you would like to see on the website or in the newsletter, please forward them to me.

Telephone: 0161 769 9029 / 07410 981601

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